You can modify your details in the My Account section at any time.

You can request a password reset by clicking the appropriate link when you log in. You will receive an email with instructions on how to proceed.

It is not mandatory to register, you can make your purchase as a guest. However, if you register, you will receive offers and news directly to your email, in addition to enjoying the advantages of being a customer of our store.

Yes. Our website is fully compatible with all mobile devices and offers an equally satisfying experience as the desktop version.

You can pay by credit card, PayPal, Scalapay, Apple, Google Pay and Bizum.

Yes, you need to have a Scalapay account to be able to place your orders in installments in our online store.

If you pay by credit card or PayPal, the full amount will be charged once the order has been confirmed.

No, it is not possible to pay cash on delivery in our store.

Standard shipping is free for orders over 49.99€ - Peninsula and Portugal.

Yes, you will receive an email with a tracking URL upon completion of your order.

Shipping may take 24 - 48 hours. The shipping company is Tipsa.

Order shipping does not include weekends or holidays.

You cannot modify your order once it has been placed. However, you can cancel the order if it has not yet been shipped, by contacting our customer service channels, via email: info@alavaquera.es or by phone.

Free size exchanges: You have 30 days from the date of purchase to exchange sizes at no additional cost.
If you prefer to return an item and request a refund, the return cost will be €6.99 + VAT, to be paid by the customer.

You must first return the item following our returns process and reorder it in the size and/or color of your choice.